General Manager – Job Description

Position Title: General Manager
Reports To: Board of Directors (non-voting Board Representative)
Classification: Full-time, Exempt
Location: Albuquerque Social Club, 4021 Central Ave NE, Albuquerque, NM 87108

Position Summary

The General Manager (GM) is responsible for the daily operations of the Albuquerque Social Club (ASC), ensuring high-quality service delivery, regulatory compliance, and strong community engagement. The GM leads internal operations through a defined management structure and serves as the key liaison between staff and the Board of Directors.

Core Values & Cultural Fit

The GM is expected to exemplify ASC’s organizational values:

• Inclusivity: Create and maintain a welcoming environment for the full LGBTQ+ spectrum.

• Respect: Foster a workplace culture grounded in dignity, safety, and open communication.

• Transparency & Accountability: Uphold policies fairly and maintain strong documentation and decision-making practices.

• Community Care: Lead with compassion, harm reduction principles, and member-centered service.

• Equity: Ensure representation, fairness, and accessibility across all Club activities.

Key Responsibilities

Leadership & Staff Management

• Recruit, interview, hire, and onboard bar, floor, and support staff.

• Create and maintain weekly staff schedules based on business needs, events, and labor budgets.

• Provide coaching, mentoring, and corrective action when needed; conduct performance evaluations.

• Foster a positive, inclusive, and high-performance culture.

• Lead pre-shift briefs to communicate priorities, menu updates, and service standards.

• Resolve staff conflicts and ensure consistent enforcement of policies.

Operational Management

• Oversee daily opening and closing procedures.

• Ensure the bar maintains high standards of cleanliness, organization, and ambiance.

• Monitor and enforce service quality standards (speed, friendliness, accuracy, consistency).

• Ensure equipment is maintained; coordinate repairs and preventative maintenance.

• Ensure the bar environment meets club standards (lighting, music, decor, layout).

Financial Oversight

• Manage budgets, revenue targets, cost control, and financial reporting.

• Analyze daily, weekly, and monthly sales reports; track KPIs such as labor %, beverage cost %, and inventory variance.

• Approve purchases and negotiate vendor contracts to optimize profitability.

• Ensure accurate cash handling procedures and oversee daily cash reconciliation.

• Identify revenue growth opportunities (happy hour, specials, events, upselling strategies).

Inventory & Supply Chain Management

• Oversee ordering for alcohol, mixers, food (if applicable), disposables, and cleaning supplies.

• Maintain accurate inventory levels; manage weekly or monthly inventory counts.

• Implement loss-prevention strategies to reduce waste, theft, and over-pouring.

• Work with distributors on pricing, promotions, and product selections.

Customer Service & Guest Relations

• Ensure guests receive exceptional service and an inviting experience.

• Handle escalated customer complaints with professionalism and sound judgment.

• Monitor guest and member feedback across platforms (Google, Yelp, social media).

• Develop programs to increase member satisfaction, loyalty, and repeat business.

Marketing & Events Management

• Collaborate with the Board on marketing strategies including social media, promotions, community outreach.

• Collaborate with the Board on member recruitment and engagement opportunities.

• Maintain club identity across all promotional efforts.

• Work with Board and Members to ensure all events are executed successfully, including overseeing setup, additional staffing, and reconciliation.

Compliance & Safety

• Ensure compliance with:

  • Liquor laws

  • Health department regulations

  • OSHA safety standards

  • City/state licensing requirements

  • Employment and labor laws
    

• Maintain all required certifications (e.g., alcohol server training).

• Train staff on safe alcohol service, food handling, emergency procedures, and workplace safety.

Administrative Duties

• Manage payroll, timesheets, and labor reports.

• Maintain employee files and training records.

• Develop, update, and enforce SOPs, handbooks, and policy manuals.

• Oversee POS programming, menu updates, and inventory system accuracy.

• Coordinate with Board on major decisions, financial reviews, and strategic planning.

Board Relations and Reporting

• Attend and contribute to all Monthly Board and Annual Meetings unless excused.

• Provide timely updates, incident reports, and escalation of issues as needed.

• Implement decisions of the Board and maintain confidentiality in executive matters.

• Submit a structured monthly GM Report covering operations, staffing, incidents, and key metrics.

Employment Terms & Accountability

• This is an at-will position.

• Subject to a 90-day probationary period followed by annual performance reviews.

• GM is the sole staff liaison to the Board and is accountable for staff management, operational quality, and policy enforcement.

• Responsible for ensuring that department leads are supported and held accountable in their respective areas.

Required Qualifications

• Minimum 3 years of supervisory or management experience in hospitality, nonprofit, or nightlife/event settings.

• Must be able to obtain and maintain a New Mexico alcohol server certification.

• Knowledge of inventory management, POS systems, and staff scheduling.

• Strong leadership, organizational, and interpersonal skills.

• Committed to LGBTQ+ inclusion, equity, and harm reduction principles.

Preferred Qualifications

• Familiarity with nonprofit governance and 501(c)(7) operations.

• Experience working in queer or community-based spaces.

• Basic understanding of fire code, ADA, and public safety requirements in nightlife venues.

• Experience producing queer events, drag shows, or community outreach programs

• Background in harm reduction, de-escalation, or conflict mediation

• Familiarity with booking entertainment and working with artists and DJs

Conditions of Employment

• Must pass a background check, including verification of eligibility to serve in a licensed alcohol-serving environment.

• Must be available evenings, weekends, and holidays as Club operations require.

• Participation in any required training or certification programs is mandatory.